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Questions

Answers about scent worlds, guided audio, use and safety, app access, shipping, and refunds.

01 / Scent

A cue in the air.

What is a scent world?

A scent world pairs a paper cue with a plant-source scent and a matching guided audio place. Four worlds are included in the kit.

What does plant-source scent mean?

Each paper scent world uses a plant-source scent. We do not claim that every ingredient is 100% natural. Experiences vary; do not use a scent cue if scent bothers you.

Does each scene have a different scent?

Each of the four paper worlds has its own matched scent and guided audio place. We do not list fragrance formulas or notes.

Where do I place the scent cue?

Place the paper cue on clothing or a nearby dry surface. Paper cues go in a bag when travelling; Madagascar Rainforest is available audio only when a cue is inconvenient.

02 / Audio & worlds

A place in your ears.

Is this guided audio or video?

It is guided audio: a voice and an imagined place. It is not video. The guided audio lives in the app.

How long is a guided audio?

Each guided audio is about 10 minutes and then it ends.

When the 180 days start, and when the code is sent, are to be confirmed.

Do I need to use the cue and audio together?

The kit is designed as one paired ritual: the scent cue opens the scene and the matching guided audio carries it on. Madagascar Rainforest is the audio-only exception.

Do I need the app?

The guided audio lives in the app. The kit includes a 180-day activation code for iOS and Android.

Is Madagascar included?

Yes. Madagascar Rainforest is included with the kit and uses the same 180-day activation code. It is guided audio only, with no scent patch.

03 / Use & safety

A short list of no.

How do I use a scent world?

Open the sachet. Peel away the backing. Place the cue on clothing or a nearby dry surface—never on skin. Then press play on the matching guided audio.

Does the scent cue go on skin?

No. It is an ambient cue for clothing or a nearby dry surface. Never on skin.

Can children use it?

Designed for adults. Keep paper cues away from children. The final age rule is still to be confirmed.

Final age rule is to be confirmed.

Is GapMoment medical care or CBT-I?

No. GapMoment is not a medical device or clinical CBT-I treatment. It is not intended to diagnose, treat, cure, or prevent any disease or sleep disorder.

04 / Order & access

This is a preorder.

When does it ship?

Ships by October 16, 2026.

Where do you ship?

Worldwide shipping. Available destinations are shown at checkout. Standard shipping is free. Import duties, taxes, and clearance fees are the recipient’s responsibility and may be collected on delivery.

What is the 180-day activation code, and what happens after?

Each kit includes 180 days of app access; it is not a lifetime membership. After 180 days, buy another kit for 180 more days and another set of scent cues, or continue with the app for $6.90/month. When the 180 days begin and when the code is sent are still to be confirmed.

Can I cancel?

Any time before shipment, full refund including shipping.

Use the link in your receipt, or write hello@gapmoment.com. We pay the cost of canceling.

Why is this a preorder?

The kit is not in hand yet. You pay now. It ships by the dated promise. You can cancel before it ships.

Can I buy only the app?

Yes. The app is available on its own for $6.90/month. The kit remains the main way to experience a matched scent cue and guided audio together.

Still stuck

Write us

hello@gapmoment.com